Even the most highly reliable computer networks still require some sort of occasional Onsite Service or Maintenance. The most common requests we receive from our customers for Onsite Service include:

1. Installing new computer equipment, or replacing old equipment;
2. Performing upgrades to your dental management software, or dental imaging software;
3. Solving a technical problem (that cannot be solved remotely);
4. Providing additional training on a particular software or hi-tech product;

When Onsite Service is requested, it is critical that your Onsite Network Engineer is highly competent, and very willing to help - no matter the request. All of our Onsite Network Engineers are full-time employees that have passed a very lengthy and stringent hiring process.

Qualities of our Onsite Network Engineers:

1. Integrity:

   Our onsite engineers are genuine, high quality individuals. They are trustworthy, respectful, and reliable. Our employees have met extremely high standards for integrity before they ever step into your practice, as we understand the critical nature of the healthcare information they service on a daily basis

2. Prompt:

   Our employees understand the potential devastating impact of a technical problem to a dental office. We strive to accommodate scheduling requests, and do whatever possible to alleviate problems in an organized and timely manner. When emergency onsite service is required, we are able to re-schedule and re-prioritize other service in order to get to your practice and resolve your emergency as soon as possible.

3. Patience:

   Our onsite engineers are constantly faced with difficult and often complex technical challenges. However, they understand the importance of speaking with your staff and explaining the technology in a manner that is calm and easily understood.

4. Experience:

   When one of the SK Tech Group engineers arrives at your office, they are typically bringing thousands of hours of training and experience in dental office technology. If they cannot resolve your question or issue immediately, they will quickly contact one of their colleagues who is most likely to have the answer.

5. Professionalism:

   You will quickly recognize our employees by their standard uniform dress, and professional attire. They recognize the importance of professional appearance and professional conduct in the healthcare setting of a dental office.