What is "Remote Support"?
Remote Support is the service we offer whereby we connect over the internet and help our customers on a daily basis without ever leaving our office. Enabled by the technology tools we use and the standard processes that we follow, we are able to quickly and easily connect to our customer's networks and help them as if we were physically at the office.
Benefits of Remote Support:
Fast Response:
When you call our Support Team, we can instantly connect in to your network and assist with your question or issue. There is no need to wait for an Onsite Service visit, and there is no time lost by travel. We just connect in remotely and help you immediately.
Cost Savings:
It is far less expensive to connect over the internet than it is to drive to your office. Travel costs are reduced as well as the additional time savings by not ever leaving our office. This is a much more affordable way to support a computer network.
Remote Support Plan
SK Tech Group utilizes a combination of telephone and secure remote network connection tools. These tools and techniques allow for resolution of over 80% of all technical issues commonly affecting computers and software found in a dental network. This support plan requires a subscription to a persistent, high-speed internet connection. Services included in this plan are listed below.
Unlimited Phone Support
Each client has access to the SK Tech Group Remote Technical Support Team via a toll free number. Our goal is to provide each customer with a live network technician each and every time they call our phone support service line. If the assigned phone support technician(s) are not immediately available, SK Tech Group is committed to returning every support phone call within 30 minutes.
Unlimited Remote Connection Support
In addition to standard telephone support, SK Tech Group will establish a secure remote connection to the office network and troubleshoot any specific computer or network issues as if they were present in the office. This type of service allows for the office user to illustrate a specific technology problem to one of our skilled Network Engineers for immediate resolution.
